Ah, good question.

Here’s a list of clever questions we get asked all the time.
Can’t find yours? Shoot us an email and we’ll get back to you pronto.

Feel Good Ink®

Feel Good Ink is your new favourite way to send greeting cards. It’s 100% digital, 100% more convenient and 100% better for the environment. Feel Good Ink is not a registered charity, but we exist to amplify their life-changing work. How? Every card includes a donation to a worthy cause of your choice, and you have the option to add more (if you’re feeling generous). We’re here to dish out feel good moments, whether that’s feeling organised, doing your bit for the planet, brightening someone’s day or maybe even changing a life.

The Feel Good Ink team share a passion for making a difference, protecting the planet and being invited to celebrations where there’s an open bar. They’ve got a crystal clear vision: to create change in the world, one greeting card at a time. You can learn more about the team, read about their journey to building Feel Good Ink and discover the best gifts they’ve ever received here.

Feel Good Ink, obviously. And we can prove it. Australians send a lot of greeting cards. In fact, it works out to be about 22 cards per person per annum. Millions of dollars are being wasted — and that’s before we even bring the trees into it. We know 95% of Australians prefer to purchase socially conscious and sustainable products, so digital cards that save money and save the environment just makes sense. Our cards can also be purchased in the back of an Uber on the way to a wedding or birthday party. Can’t say the same for traditional greeting cards, can you.

Feel Good Ink’s mission is to amplify the efforts of charities that are transparent in how their donations are deployed. Nobody likes work of any kind — guesswork, groundwork, legwork, homework etc etc — so we make it easy to find (and donate to) worthy causes that can guarantee your hard earned money is reaching those in need. With Feel Gook Ink, you’re able to connect with meaningful action. It’s just another one of those feel good moments.

Nope. Feel Good Ink associates with anyone who wants to make a positive difference, big or small, regardless of any political or religious stance. We believe in our world, actions speak louder than words.

We believe you should be able to brighten someone’s day regardless of where you live. That’s why you can send and receive our cards from anywhere in the world! Just remember all transactions will be in Australian dollars (AUD) and your donation will be going towards an Australian charity. Feel good Ink is also available in the UK and the USA. Simply change your location in the top left hand corner and you’ll be able to transact in your local currency.

We’re digital, remember? But we still love hearing bright ideas — especially if they involve cake. Send yours directly to the team at hello@feelgoodink.co.

Can’t see your question in this list? It must be a good one. Email us at hello@feelgoodink.co and we’ll get right back to you. If it’s in regards to a birthday invite, please go ahead and add us to the ‘YES’ list. We’ll bring wine.

Cards

Creating a Feel Good Ink card is way easier than buying a regular card. Go directly to the Create page: choose your category, find your perfect card, add a message, pick a cause, add a donation and send it. See? You don’t even need to get out of the car. Or your pyjamas.

You’ll need a Feel Good Ink account to do that, so head on over to the Account page to sign up. Once you have a Feel Good Ink account, your cards will be automatically saved in My Calendar. It’s like your own virtual memory box.

Please ensure you sent your card to the correct email address or mobile number by cross checking your tax invoice. Also get your receiver to check their junk mail if they do not receive their card.  The send of the card is dependent on third party infrastructure - e.g. email clients & phone carriers and therefore, we cannot confirm delivery due to this. Due to it being controlled by third parties, there are many variables as to it not being delivered that aren't controlled by the FGI platform. We are working on this! If your card was not received, please contact hello@feelgoodink.co

You can send your cards via SMS and email anywhere in the world. However, please note when adding a gift card they are only valid for the region in which they are purchased.

Gift Cards

We use a third party for our gift cards. To ensure 100% of donations go to our partner charities we charge a small service fee for the provision, security and integrated delivery of our gift cards. This will be calculated upon checkout.

There are no fees for using the card. The entire balance on the card is for the cardholder’s use.

Your gift card is delivered as part of your Feel Good Ink card. Each recipient will be able to open their gift card on almost any device or platform as long as they have internet access.

Each gift card is valid for 5 years after the delivery date. When a gift recipient selects how they will redeem their gift by choosing a participating merchant's egift card or voucher, the validity of that portion of the eGift Card may change. Please visit Giftpay for more information.

It is not possible to cancel a gift card after the gift card has been sent or received.

No, our gift cards are 100% digital, we do not sell plastic gift cards.

Pricing

Every digital card from Feel Good Ink costs you $5 all up — that includes $3 for the card, and a $2 donation to charity. Of the $3, we’ll donate another 5% of revenue to a charity close to our hearts, because we want a slice of that feel good action, too! As for traditional cards... The only thing we’ve seen them contribute to is the junk drawer at home.

Is the sky blue? If only there were people in the world like you. When creating your card, you’ll have the option to go with the default amount ($2) or choose a higher amount. No matter how much you choose to donate, 100% of your donation will be received by your chosen charity. We’ll send you a receipt as soon as you complete your order.

You love surprises, but not the kind that magically appear on your bill. We get it. Luckily, here at FGI, we’re completely open and honest about this type of thing. If your donation amount is over $10 per card, there is a transaction fee to make sure 100% of your donation reaches the charity of your choice . If your donation amount is $10 or under per card, you’ll have the option to add a little extra to help cover this fee, this will add $0.40 to your transaction total. We’re working hard to reduce this fee, and with every card that’s sent we’re getting closer! Until then, it’s a small price to pay for the difference we’ll be making in people’s lives.

Charity + Donation Questions

Feel Good Ink is not a registered charity, but we exist to amplify their life-changing work. We’ve done our research and it turns out Australians want transparency with their charitable donations. Surprise, surprise. The research also told us that there's been a rapid decline in trust when it comes to traditional charitable entities, so we’ve chosen to support charities that can prove donations are going where they’re supposed to. Rest assured, all of our causes are registered charities and 100% of donations fund the important work they do. Not someone’s international holiday.

We have a serious criteria that charities must pass to be considered a Feel Good Ink charity partner. Basically, they’re things you would look for when deciding where to send your donation: we must believe the charity can have a significant impact; it can demonstrate that donations are going directly to the end cause; and it connects with our mission and aligns with our values. We also strongly support charities that are impacted through life or world events.

Hold a charity close to your heart but can’t seem to find it on Feel Good Ink? Although you won’t be able to make a donation right away, we’re always looking for new charities to partner with! Send an email to hello@feelgoodink.co and sing their praises. If they’re the right fit, we’ll get in touch with them ASAP.

Every digital card from Feel Good Ink costs you $5 all up — that includes $3 for the card, and a $2 donation to charity. Of the $3, we’ll donate another 5% of revenue to a charity close to our hearts, because we want a slice of that feel good action, too!

We’ve handpicked charities aligned to our mission and values; you can choose where your donation goes and then feel good about supporting a cause that’s close to your heart.

Feeling generous? Bump up your donation to reach even more people, and rest easy knowing 100% of your donation (no matter the amount) will always go directly to the charity. That’s the Feel Good Ink-pact.

You love surprises, but not the kind that magically appear on your bill. We get it. Luckily, here at FGI, we’re completely open and honest about this type of thing. If your donation amount is over $10 per card, there is a transaction fee to make sure 100% of your donation reaches the charity of your choice.

If your donation amount is $10 or under per card, you’ll have the option to add a little extra to help cover this fee, this will add $0.40 to your transaction total. The merchant fees increase over $10 to cover the third party fees, this is to ensure 100% of donations go to charity. A service fee is applied when our gift card feature is selected. This percentage based service fee is applied to the gift card amount only to cover third party costs incurred providing the gift card service, access and integrated delivery.  

We’re working hard to reduce this fee, and with every card that’s sent we’re getting closer! Until then, it’s a small price to pay for the difference we’ll be making in people’s lives.

We understand that when you donate to a charity, you want 100% of your donation to go directly into their back pocket. So we can ensure all of our donations are going to where they’re needed most, we ask that our charity partners are able to track donations and prove they are reaching the end cause.

That’s music to our ears. We’d love to hear from you. Drop us a line at hello@feelgoodink.co and our people will get in touch with your people. (We’ll call you.)

Nope, never. Our profits are invested straight back into the business so we can grow bigger, donate more and change the lives of those in need. We do this by covering operating costs, paying staff, investing in high quality product design, implementing genius marketing activities and doing anything else we can think of that will raise awareness, and ultimately help us to save the world — one card at a time.

My Account

Creating an account is easy as birthday pie. All you have to do is visit the Account page, follow the prompts and then check your front door — there’ll be a bunch of balloons waiting for you. Not really, but you will be surprised by all the fun extras you get as an FGI VIP.

Feel Good Ink VIPs get SPOILT.

It’s free and easy to set up an Account, so there’s minimal life admin. You can send instant digital cards, or schedule cards for upcoming occasions. If you’re the organised type, you can plan your whole year in one sitting. There’s the opportunity to make a difference by donating to a host of worthy causes. We’ll gift you with your own virtual memory box, so all the nice things people say about you can be stored in one spot. And, we make life easier — you’ll never have to make a last minute dash for a wedding card ever again. Should we go on?

Oh, we’re breaking up? Was it something we did? If we can’t change your mind, cancel your account via your profile and provide some quick feedback. You won’t hear from us again, but you can feel good knowing you’re welcome back anytime.

Emails piling up like presents at a kids birthday party? That’s okay, each email contains an unsubscribe link, you can also remove yourself from our email list via your profile page or by clicking here and provide some quick feedback. You won’t hear from us again, but you can feel good knowing you’re welcome back anytime.

Security + Privacy

This is an easy one. No! Feel Good Ink will never share any personal information to a third-party without your consent.

Mystery

The Double-Decker Chocolate Fudge Cake is big and indulgent — he thinks this’ll be an easy match. According to him, Red Velvet Layer Cake with Rainbow Sprinkles won’t wanna mess up his hair. But he doesn’t know Red Velvet Layer Cake with Rainbow Sprinkles has a surprise waiting in the centre. To be continued...