We are committed to the protection of your PI and meeting the standards set out in the Privacy Act 1988 (Cth) (“the Act”) and the National Privacy Principals (“NPPs”). This policy sets out how we handle your PI and the rights and obligations that we both have in relation to that information.
You can generally visit this Website without telling us who you are or revealing other PI and we will not collect any PI about you except when you knowingly provide it. The types of information that we collect from you will depend on the circumstances of collection and on the type of service you request from us, for example:
We primarily collect PI directly from you through electronic, written and/or verbal means of communication when you interact with us for example when:
The Feel Good Ink website may contain links to other sites which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. We are not responsible for the privacy practices or the content of such websites.
We will only use the personal information we collect:
Generally we will use and disclose your personal information for a number of purposes including but not limited to the following purposes:
If you do not wish to receive marketing or other communication from us, please contact us on the details below so that we can update your preferences.
We may also disclose PI to unrelated third parties (for example, our professional advisors and government authorities or agencies) where the disclosure is reasonably required to obtain advice, prepare for legal proceedings, investigate suspected improper conduct or wrong doing, to assist a lawful authority in the discharge of its duties and/or by law.
We take reasonable steps to ensure that your PI is accurate, complete and up-to-date whenever we collect or use it. If the PI we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to correct this information.
We will take reasonable steps to maintain the security of and to prevent unauthorised access to or disclosure of your PI. However, we do not guarantee that unauthorised access to your PI will not occur, either during transmission of that information to us or after we receive that information. Once we no longer need your PI, we will take all reasonable steps to de-identify your PI.
If you have any questions on the handling of your PI or the kind of PI we hold about you please contact at the details below and we will endeavour to assist you with your request.
You have a right to access your PI, subject to some exceptions allowed by law. If you would like to do so, please let us know by contacting our Privacy Officer. For security reasons, we may ask you to put your request in writing.
We may charge a fee for searching for and providing access to your information.
As required by the NPPs, we do not collect or use Commonwealth government identifiers when interacting with you.
Where practical, you may deal with us on an anonymous basis however, if you do not provide us with your PI we we may not be able to provide you with the requested product or service (for example, if we require your details in connection with a competition we are running, we cannot provide you with a prize should you be a prize winner and we cannot contact you).
Your PI will be encrypted and stored in Australia.
We will not transfer your PI to other parties outside Australia in any circumstances, unless we obtain agreement from the recipient to protect your information in accordance with Australian Privacy Laws including to abide by the terms of this policy or we have your consent.
We will not require you to provide sensitive information unless:
For example, most information collected when you visit our website is statistical and not linked to you personally. This can include information about pages visited, software versions used, device identifiers (like IP address), referring websites, preferences you choose and other activities such as links clicked.
We use the non-personal information we collect to understand and improve the performance of our website.
We use Google Analytics including Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting to understand how our services are used and who uses them. We make no attempt to identify you using this information, and we do not pass on this information to other third parties. If you would prefer to opt out of providing this information, you may use the Google Analytics Opt-out Browser Add-on.
Last update: December 2020